Good Intentions or Admissions? Words That Get Veterinary Teams Into Trouble
If I have learned anything from my decade in the veterinary industry, it is that veterinary professionals are usually not trying to create legal problems when speaking with clients. They are trying to reassure, explain, apologize, or keep a difficult conversation from escalating. The problem is that words offered in kindness, frustration, or haste can later be repeated in a different setting: a board complaint,…
